Privacy Policy

  Privacy Policy

Our Privacy Policy, described below, reflects our firm commitment to maintain the privacy of the organizations and individuals that we serve. We do not disclose to the public or to third parties any information about our visitors, including people's identity or email addresses.

Benchmark Data
Data for our industry benchmarks (such as the eTailer Index and the eService Index) is collected at our own expense, and is displayed on our Web site as a public service. The organizations listed in these benchmarks may or may not be subscribers to our services.

Information Gathered
Our site offers forms where we gather visitors' contact information (such as name, and email address). This information helps us provide better service to our visitors, for example: emailing alerts. Visitors may also send us emails. We read every email sent to us, and may keep some of the emails for future reference.

Information Usage
We use visitor contact information gathered from contact forms or emails to respond to inquiries and send information, alerts and other data. Visitors may opt-out of receiving such information; see the choice/opt-out section below.

Certain Exceptional Disclosures
We may disclose visitors' information if the disclosure is necessary to protect our legal rights, or if the information relates to potential threats to the safety of any person, or if required by law.

If you wish to opt-out of receiving communications from us, please request this by posting a message on our Contact Us page.

Correcting, updating or deleting contact information
If you wish to correct, update or delete contact information from our databases, please request this by posting a message on our Contact Us page.

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