Next generation "virtual customer" browser-based monitoring technology
with multi-page, data-driven scenarios, deep content awareness,
intelligent data entry, real-time alerts and detailed error analysis.
Our Website Monitoring Technology
Multi-page Transaction Monitoring:
Most websites are interactive, and are designed to
communicate with the user via a number of pages, not just one page.
Monitoring such sites requires more than just checking that the
server is up and the home page is available. It requires verifying
that users can successfully view and interact with a number of pages
and accomplish tasks such as purchasing an item, making an airline
reservation, or paying a bill.
Such verification requires a set of unique detailed specifications
that describe the actions that the user is expected to take, and the
content that the server is expected to deliver. These are called
Script-less Monitoring Specs:
Most of today's multi-page monitoring tools use computer programs
(called "scripts") to specify monitoring specs, and thus
require trained programmers to set up and maintain. Vertain's
monitoring tools, on the other hand, use a unique data-driven
technology, in which monitoring specs are entered or modified through
familiar data entry forms, and stored in a database. The advantage
of this technology is that non-programmers can specify even the most complex
monitoring specs, therefore the cost of monitoring is lower.
To accurately duplicate the end users' experience and eliminate false
alerts and other issues related to cookies, security and Browser
peculiarities, we monitor your website through a standard Web Browser,
just as your users and customers do.
Content and Timeout Monitoring:
We monitor all types of problems that effects users and customers,
not only server availability. We keep track of timeouts and content
errors, and problem recovery time.
Error Stage Monitoring:
An important factor influencing the user experience during multi-page
transactions such as travel reservation and retail checkout, is the
stage in the transaction when the problem occurs. Vertain is the only
monitoring service currently measuring and tracking this important
We monitor your website from our own computers, eliminating the need
to install any hardware or intrusive software agents on your own server.
Monitoring from outside your firewall more accurately reflects the
experience of users accessing your server from outside the firewall.
To see for yourself open a free trial monitoring account now.
For more information see our Technology FAQ.